Main Duties and Responsibilities:

• Develop courses content and implement training programs; 
• Ensure that training sessions are organized, conducted and prepared based on current requirements; 
• Develop and research related training courses, including specialized training courses
• Create, update, and improve quality of presentations and training materials
• Ensure quality of training documents are controlled, including quality check of presentations and training tests
• Ensure Training Calendar is maintained
• Develop syllabus and review participant’s feedbacks after each courses
• Perform follow-up services after training courses; provide feedbacks to participants, correction and feedback of comprehension tests and others as appropriate
• Provide extra materials relevant to training courses (interesting papers, reference list, etc.,)
• Ensure all activities are organized within budget limit as instructed by management board
• Meet regularly with management board and other relevant staff to provide an update of training progress and to review workload
• Provide problem resolutions for all questions or concerns regarding provided training sessions.

Job Qualifications:

• Bachelor’s degree in a Business Administration, Economic, Pedagogy or related field of study
• Knowledge of Adult Learning Principles
• 3-5 years’ experience in a Training/Learning & Development role
• Minimum of 4 years in developing and delivering training in the customer services, retailing, consumer or food and beverage field. 
• Advanced English language skills (oral and written).