Job Purpose:

• The Operations Support Executive acts as a bridge between the corporate office and stores, supporting the Operations Department in disseminating information, handling requests/instructions from the Operations Manager, and conveying plans/directives from the Management Team to the store. Collaborate in supervising and supporting stores in successfully implementing assigned tasks/plans.

Main Responsibilities:

• Coordinate with departments at the SSC (Store Support Center) in handling/consolidating store support tasks.
• Coordinate the resolution of incidents at the store, maintain communication channels to process work between the store and SSC.
• Communicate/update information from the company headquarters to the store through designated communication channels.
• Monitor, urge, and check job items to ensure stores comply with requirements from the Operations Department.
• Manage and control the circulation of goods, inventory, and assets between stores.
• Manage and control assets/goods under the jurisdiction of the Operations Department.
• Process invoice payments and reconcile expenditures/receivables with service providers for the Operations Department.
• Compile information for management support and the Operations Department to evaluate stores according to mission requirements.
• Organize the storage and distribution of relevant administrative documents issued by or received from the Operations Department or other departments.
• Perform other tasks related to operations as instructed by the Line Manager.

Competency Requirements:

• Age: from 22 years old and above.
• Experience: At least 1 year experience in FMCG/ Retail/ F&B chain.
• Proficient in Google Suite applications - G Sheets/GDocs.
• English: intermediate proficiency.
• Skills: Communication, teamwork, problem-solving, data synthesis and analysis, project management.
• Proactive, detail-oriented, able to handle high work pressure, with means of transportation and the ability to move between different areas as required.